Support
Need help, have feedback, or want to request deletion of your data?
[email protected]We reply to every message, usually within 1–2 business days.
Frequently asked questions
Why does Kit & Mirror need my selfie?
A selfie lets us build a routine and look preview around your actual features and the products in your bag. It's sent securely to our AI provider, OpenAI, only after you explicitly agree in the in-app consent screen. See our privacy policy for exactly what's sent and why.
Can I use the app without sharing a selfie?
Yes. If you decline the AI consent prompt, face scans and look previews are disabled, but your makeup bag and the look library still work normally.
How do I delete my data?
Your bag and scan history live only on your device — uninstalling the app removes them. To request deletion of a selfie already processed by our AI provider, email [email protected] and we'll help you submit the request.
How do I manage or cancel my Kit & Mirror Pro subscription?
Subscriptions are billed and managed through your Apple ID (or Google Play account). Open your device's App Store/Play Store subscription settings to view, change, or cancel your plan — Kit & Mirror does not process payments directly.
I was charged but Pro isn't unlocked. What do I do?
Open Kit & Mirror, go to the paywall or membership screen, and tap Restore Purchases. If Pro still isn't unlocked afterward, email us at [email protected] with your purchase date and we'll help sort it out.
The mirror coach tracking looks off or won't line up with my face.
Make sure you're in a well-lit space facing the camera directly, and that the app has camera permission (check your device's Settings if the camera preview is blank). If it's still off, email us a short description and we'll take a look.
How do I report a bug or suggest a feature?
We'd love to hear from you — email [email protected] with as much detail as you can (what you were doing, what you expected, and a screenshot if possible).